Frequently Asked Questions

Everything you need to know about your Assai Records experience.

How do you ensure vinyl records and electronics aren't damaged during shipping?

We use industry-leading, reinforced cardboard mailers for vinyl and high-impact protective padding for all electronic components to ensure your gear arrives in pristine condition.

What is your return policy for faulty hardware?

All electronics come with a standard manufacturer's warranty. If your item is defective, you can return it within 30 days for a full refund or an exchange.

Do you offer international shipping for turntables and speakers?

Yes, we ship worldwide. Please note that shipping costs and delivery times vary by destination, and customers are responsible for any local import duties.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

Can I cancel a pre-order for an upcoming release or product?

Pre-orders can be cancelled at any time before the official release date. Once the item has entered the shipping process, our standard return policy applies.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.